Account & Data Deletion
You can request permanent deletion of your Wealth Ninja account and all associated data at any time — no login required to submit a request.
How to Request Deletion
Send a deletion request by email. We will permanently delete your account and data within 30 days of receiving your request.
Send to: support@wealthninja.app — Subject: Account & Data Deletion Request
What Gets Deleted
- Your account and authentication credentials
- Personal information (name, email, date of birth, profile picture)
- All financial data (income, expenses, assets, liabilities, goals)
- Budget plans and reports
- Monthly close records and snapshots
- Notification preferences and settings
- Active sessions and refresh tokens
- Two-factor authentication configuration
- Subscription records (billing managed separately by Apple/Google)
Deletion Timeline
Data We May Retain
We may retain anonymised or aggregated data (not linked to you) for analytics purposes. We may also retain records required by law (e.g., financial transaction logs) for the period required by applicable South African legislation, after which they are deleted.
Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to request deletion of your personal information held by us. This page fulfils the requirement under Apple App Store Guideline 5.1.1(v) for apps that support account creation to also provide a data deletion mechanism.
To lodge a complaint with the Information Regulator (South Africa): inforeg@justice.gov.za or +27 10 023 5207.